All Series

If the item is on a currently open HakoPick marketplace and meets purchase requirements, HakoPick can buy and receive it in Japan before you arrange delivery to an eligible destination.

Costs can include the item price, domestic shipping, applicable service fees, international shipping and taxes charged by your destination. Review the actual quote at the purchase and parcel stages.

Available methods and quotes depend on the destination, parcel weight, dimensions and contents. Review the choices shown after your items reach the warehouse and a parcel is prepared.

Eligible items that have reached the warehouse can be selected together when creating a parcel. Suitability depends on their size, contents and available shipping methods.

Your destination may assess charges based on its rules, the item category and declared value. Check the applicable local requirements before ordering.

Timing depends on seller dispatch, domestic delivery, warehouse handling, your selected international method and customs processing. Use your order and tracking records for the current status.

Inspect the seller's photos, description, packaging details, model numbers and stated condition. Take extra care with higher-value items before placing an order.

Keep your order and tracking details and contact HakoPick support. The next steps depend on the shipping method, carrier status and the circumstances of the shipment.